At Flower City Tax in Rochester, we realize that it can be difficult finding current and accurate online tax resources.  Our dedicated Tax Resource Center contains helpful information, including phone numbers, websites and links, e-mail addresses, contact names and offices, tax forms, filing information and more.

Important Information Resources & Phone Numbers

- Click the button of your choice to open a new window -

Internal Revenue Service

US Internal Revenue Service:

1-800-829-1040

New York State

New York Personal Income Tax Questions:

518-457-5181

Refund Tracking
Few things can match the excitement of waiting for that long-appreciated tax refund. To help keep you up to date on the status of your tax return, Flow City Tax offers two easy, convenient ways to keep tabs on your refund. 

Federal & NYS Where's My Refund Checker - It's Quick, Easy, and Secure! Click either the Federal or NY State button below to check your refund status.

To track your refund, you will need the following information:

  • Social Security number
  • Exact dollar amount for your refund
  • Filing status, ie. Single, married, head of household

Where’s My Amended Return?

Unemployment:  How to get your 1099-G Online
Use the following link to get your 1099-G online. Have your NY.gov username and NY.gov password ready.  If you don’t already have an account, you will need to create one. https://www.labor.ny.gov/ui/claimantinfo/pdf/how-to-get-1099G-online.pdf

Once you are signed in, scroll down to the section ‘Unemployment Services’ and click on View / Print 1099-Gs.  Select the year you want in the NYS 1099-G drop-down menu (box with an arrow), and then select the “Get Your NYS 1099-G” button.  If you get a file titled “null” after you click the 1099-G button, click on that file.  Print the form and bring it with you to your appointment.
 

Secure Portal
Thank you for choosing Flower City Tax’s secure portal as your delivery and storage feature for you tax returns.  Rest assured that we have chosen the most secure and stable cloud-based system available.

To log in requires the following information:

  • First name
  • Last name
  • Last four (4) digits of Social Security number for primary taxpayer
  • Email address

NOTE:  First time users must call us at 585-663-8210 with the above information so we can set up your account.

You will receive an email from @flowercitytax.com when your return has been uploaded.  This email will contain the username (FIRSTNAMELASTNAME) of the primary taxpayer and a link to set your password.  You will also need to enter the last four (4) digits of the primary taxpayer social security number, or in the case of a business return, the last four (4) digits of the EIN.  This initial link in only valid for 14 days for security purposes.  Follow the directions for downloading your return or feel free to just store is here for access from any place.

This portal is also used to upload your sensitive documents to us.

This is the most secure method of e-delivery and the only one allowed by IRS directives.  If you require a copy of your return for any other purpose, such as lending or school, please provide them with a copy as we are not allowed to provide them with a copy of your return.