Frequently Asked Questions

Do I need to make an appointment to have Flower City Tax prepare my return?

We do work mainly by appointments because your time is special, but they are not mandatory. We gladly accept walk-ins during regular business hours as long as there is a preparer available to serve your needs. We are open during tax season Monday, Tuesday and Thursday from 9:00 AM to 8:00 PM, Wednesday and Friday from 9:00 - 5:00,, and Saturday from 9:00 to 4:00. We are closed on Sunday. After April 15th, our hours change to 9:00 AM to 5:00 PM Monday through Thursday, evenings and Fridays are available upon request.

How much will it cost for Flower City Tax to prepare my return?

Our fee is based upon the forms and schedules required to complete your return. While we are not able to quote you an exact price over the phone due to the many possibilities of what you might need, you can contact us at info@flowercitytax.com for a price quote based on the information you provide. Have your last year's return handy as a forms reference. The Affordable Care Act and considerable Due Diligence has changed our ability to price forms based on the uniqueness and complexity of health insurance exemptions, Premium Tax Credits, refndable credit and many other special situations.

How much is it to E-file my return?

There is NO CHARGE for electronic filing if we prepare your return. If you qualify for electronic filing, we will transmit the federal, all states, and any city returns for no additional fee.

What do I need to bring when I come in to have my return prepared?

Please bring with you all documents relevant to the current year such as W-2's, 1099's, interest and broker statements, mortgage statements, real estate taxes paid, charitable contributions (cash and non-cash), Schedule K-1's from partnerships or small corporations, etc. Also, there is a mandatory ACA questionnaire that must be completed prior to your appointment There is a comprehensive list  that you can download  and use as a guide.  If you are self-employed or own rental property, there will be additional records that we will need to see. If you bought or sold a home during the year, we will need to see the closing statement from each of those transactions.  Additionally, new clients will need to bring a copy of their prior year’s tax return as it may contain information relevant to the current year. Our Due Diligence requirements means we will need to see proof of residence forr your children under certain circumstances, and will have to document certain other situartions.

When will I receive my refund?

The best way to determine your projected refund date from the IRS or NYS is to check the appropriate website. There is no exact schedule for refunds, but most refunds are received in about two weeks, if using Direct Deposit. Effective for the 2017 filing season, there is a Federal law that will prevent issuing a refund that contains Earned Income Credit or Additional Child Tax Credits prior to February 15th.

How can I get my refund the quickest way possible?

There are several ways to get your refund, but the quickest is direct deposit directly from the IRS and NYS, in as little a 8 days.  If you don't have a bank account, you can choose to have your refund loaded on our E1 Visa card, or pick up a check in our office.  Of course, you also can have checks mailed to your home, but that is the slowest way to get your refund.

Can I have my tax preparation fee paid from my refund?

Yes, by utilizing our partner EPS program, you can have our fee deducted from your refund.  There is a $45 fee that EPS charges to administer this process.

What if I need help after April 15th?

Flower City Tax is a year round tax service. We are open Monday through Thursday from 9:00 a.m. to 5:00 p.m. throughout the remainder of the year. If you have questions or need help with current or prior taxes, please feel free to contact us. We’re always there for you, before or after April 15th.

Do you have a different question or need more information?

If you have a question that was not answered here please give us a call at 585-663-8210 or if after office hours use our contact form to send us a message.